Return Policy
At Luxebiz.in, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your perfume purchase, we offer a straightforward return and exchange policy. Please review the following criteria and instructions to ensure a smooth process.
Criteria for Returns
- Eligibility:
- Products must be returned within 14 days from the date of delivery.
- Items must be unused, unopened, and in their original packaging with all seals intact.
- Proof of purchase (order number or invoice) is required for all returns.
- Non-Returnable Items:
- Perfumes that have been opened, used, or damaged after delivery.
- Products without original packaging or seals broken.
Refund or Exchange Timelines
- Refunds:
- Once your return is received and inspected, refunds will be processed within 5-7 business days.
- Refunds will be credited to the original payment method used during purchase.
- Exchanges:
- Exchanges are subject to product availability.
- If the requested item is available, it will be shipped within 3-5 business days after approval.
Return Instructions
- Contact our customer support team at support@luxebiz.in or call us at +91-XXXX-XXXXXX to initiate a return. Provide your order number and reason for return.
- Pack the product securely in its original packaging, including all accessories and invoices.
- Ship the product to the following address:
Luxebiz.in Returns
[Insert Return Address Here] - Include a copy of your invoice or order confirmation inside the package.
- Once we receive and inspect the product, we will notify you of the approval or rejection of your refund/exchange.
Contact Information
For any questions or assistance regarding returns, please contact our support team:
- Email: support@luxebiz.in
- Phone: +91-XXXX-XXXXXX
- Support Page: www.luxebiz.in/support
We aim to make your shopping experience with Luxebiz.in as seamless as possible. Thank you for trusting us with your perfume needs!
Note: Shipping costs for returns are the responsibility of the customer, unless the return is due to a defective or incorrect product shipped by Luxebiz.in.